Shipping & Return Policy

SHIPPING & RETURN POLICY

Shipping & Delivery

Janeys orders ship via United States Postal Service and typically arrive 2-8 business days after processing. Shipping offered to United States & Canada.

Order Processing

Normal order processing time is 1-3 business days.

Return Policy and Refunds

We are not able to accept returns on our products. This ensures that every package of cones we send to each customer is a brand new item. In the rare case that your order arrives damaged, please send an email to hello@shopjaneys.com and include a photo of the damaged item and a photo of the box (with shipping label visible) within 48 hours of arrival. We will arrange for a replacement as soon as possible.